Archive for the ‘Education’ Category

Health Care Managers: Tips

Thursday, July 26th, 2007

In my years of experience as a nursing supervisor, coordinator, manager, I have learned a few things (self taught,  by experience; not in the books, not in classes) that have been very valuable and that I like to share with my colleagues.

Keep in mind that the role is to be supportive of the professional growth of the staff. That means encouraging them to move on, to grow, not stay with you forever.

Keep in mind that a micro manager is not good; sometimes the more freedom that you give staff, the more they will knock their socks off to help you.

Keep in mind that regularly scheduled staff meetings are very important for team building and loyalty. Weekly. And generally my experience has been that the longer the agenda, the shorter the meeting. The shorter the agenda, the longer the meeting goes on. It is the time to give staff the liberty and respect to share ideas and experiences. I have never felt that staff meetings should be just a forum for announcements and dictates, but rather for their agenda and participation as well.

Keep in mind that you need to get to know each staff person well. Have individual meetings to understand their goals, needs so that you can make adjustments. Don’t just meet with them to dictate schedules and do the annual reviews. And speaking of annual reviews, do let the staff do a self review, then compare your notes at the face to face discussion.

 Keep in mind to not be rigid about time schedules and dress codes. Make reasonable adjustments.  The staff have a life outside “work” and they will reward you with dedication and going beyond the call of duty when needed.

Keep in mind to treat your staff to nice thank you gifts. No paper stars or certificates or plastic roses. How about making sure that they have an equipped and welcoming desk on their first day. And include a vase of flowers, for the men too!! And introduce them to all the other staff. I once accepted a position that did not last more than a month. I was told that there would be a welcoming breakfast for me. Well, it never happened. No one introduced me to the other staff.

Keep in mind  that a thorough, considerate welcoming and orientation is essential. Don’t start throwing acronyms. Provide a packet that includes the mission and history of the agency, a staff list with names, phone numbers, emails, positions. Provide a list of acronyms that explain whom the staff will interface with. Provide a list of relevant agencies. How about a rolodex full of essential numbers, along with paper, pens, phone, computer, and whatever else is immediately needed.

Keep in mind to try to personalize the interview, and not ask the same boring 5 or 10 questions that do not really help you get to know the candidate.

Keep in mind that the exit interview might not be worth anyone’s time. Unless you are genuinely willing to listen and respond and make changes.

I Quit My Job! Wow!

Thursday, July 26th, 2007

I have an unemployment hearing with a judge on August 1st. Now that will be a challenge I am not used to. I tried to find info about the judge on line, but could only find her office number. So here is what i plan to say, if they even give me the time of day…

UNEMPLOYMENT HEARING, AUGUST 1, 2007

  • Except for technology, I was overqualified, overeducated, and over experienced for this position.
  • My 39 year career has been in public health or academia (sometimes both at the same time). This is where my heart is and where I thrive, contribute, and can be creative. I am trying to develop “connections” and “find leads” in these areas and believe that I will find something. I just need to expand to a broader geographic area.
  • I was unemployed for a short time (8/04 until 3/05) because my temporary position ended. I did not collect unemployment at that time.
  • The position was advertised as nursing supervisor. However, I was expected to be a clinical expert and fill in for nursing staff. I was expected to use clinical skills that I do not have and have not practiced since I was an undergraduate student. This is not where my professional strengths lie. Since I left the position, it is now advertised as Nursing Lead, a clinical position. I did not in any way misrepresent myself in the interview process, and my curriculum vitae are very clear and accurate as to my education, abilities, and experiences.
  • When I arrived in this position I sought out several staff, since they did not have the respect and consideration to introduce themselves to me. And the usual comment I received was “wow; I am surprised you were hired, since our director only wants us to hire “fill in ethnic group”. Yet I was expected to be culturally sensitive, which I have needed to be in all of my positions and have always supported, and taught that ideology.
  • My communication from the unemployment offices has always referred to an incorrect address. There is no such place.
  • My most recent communication from the unemployment offices has also referred to “name withheld “as my employer. I have never heard of, nor met, this person.
  • I also have been misquoted as to why I left my position. It was NOT for personal reasons, but rather due to “our management and communication styles are incompatible”. I spoke, at length, in my exit interview, about how I felt this position should be represented, because I felt that it was misrepresented to me. I have noticed that it is no longer described as a nursing supervisor position, but now rather as a “lead nurse” to provide nursing services.
  • As one can tell from my curriculum vitae, I am very well educated and have been employed for 39 years as a health professional in high expectation capacities and have been extremely successful prior to my move to Washington.
  • I now find myself disconnected from a world in which it is “connections” that lead to the best positions. I feel that I am getting “closer”.
  • Since I was the victim of a major lay off at (insurance company) in October of 2006, I have applied for more than 150 positions and have had several interviews. And I have also accepted two positions that were not a good match for me, technologically.

Certifications Are a Scam

Thursday, July 19th, 2007

I just recalled a horrible memory from a recent interview . “Do you have blahdy blah certification?” and I said no I do not. But what I wanted to say is I do not need any certifications. I already have 3 professional degrees and 38 years of experience. But she said that if I was hired ( which I won’t be) that I would need to take 70 class hours (at my expense) to get some nonsensical certification, within the year. Well I am not getting the job anyway; no fear. So here goes my next blog entry into HEALTH CHAOS.

So having degrees from major universities is not enough now. Because now some entrepreneurs have figured out how to provide special certifications to nurses, for lots of $. (yes; make money; that is the object). Anyone who has a degree from approved universities, big name places like the ones I went to, don’t need more certifications. That education (required for certification) is inherent in a professional degree program. This recent concept of certification is a scam.